Private Tongue Tie Clinic
OnCall 4 Tongue Ties by Byfleet Care Mobile Clinic:
At OnCall 4 Tongue Ties, we provide professional and compassionate care for babies experiencing feeding challenges related to tongue-tie. For families where English is not the first language, we offer a live telemedicine interpreting service to ensure clear communication and address your concerns properly. Our secure telemedicine platform is fully compliant with healthcare regulations, including GDPR, and priorities your privacy and data protection. Our trusted services, available both in-clinic and via home visits, are tailored to meet your family’s needs. We are fully insured with Hiscox and proudly registered with the Association of Tongue Tie Practitioners, CQC, and NMC.
Comprehensive Tongue-Tie Care for Your Baby
As a trusted private tongue tie clinic, we offer tongue tie assessments and, if clinically indicated, a complimentary tongue-tie division as part of your appointment. This ensures that, where necessary, the division procedure is included in the service to help improve feeding outcomes for your baby.
Booking and Payment Options
We aim to make your experience as smooth as possible with flexible booking options:
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Standard hours (9am-5pm): Call us on 03330916796 to schedule an appointment.
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Out-of-hours: Available for an additional £30 and can be booked online, via telephone, or by emailing us at support@byfleetcareclinic.com.
We charge a set fee of £150 for our tongue-tie service, which includes a feeding & tongue assessment, a detailed report, and a complimentary tongue-tie division if clinically necessary.
When booking, we require a £100 deposit, with the remaining balance of £50 payable on arrival for the practitioner on the day of your appointment.
For your convenience, we accept card payments and bank transfers, but no cash payments.
Areas We Serve
We provide care within a 50-mile radius of Surrey, ensuring access to expert help whether you visit our clinic or prefer the comfort of your home. Wherever you are, our mobile clinic is here to support you.

Frequently Asked Questions (FAQs)
1. What is a tongue tie, and how does it affect my baby?
A tongue tie (ankyloglossia) occurs when the tissue under your baby’s tongue is too tight or short, restricting tongue movement. This can lead to difficulties with breastfeeding, bottle-feeding, and in some cases, speech development. At OnCall 4 Tongue Ties, we specialise in assessing and treating tongue ties to improve feeding and comfort for your baby.
2. How do I know if my baby has a tongue tie?
Signs of a tongue tie in babies include:
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Difficulty latching during breastfeeding.
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Painful breastfeeding for the mother.
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Poor weight gain.
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Clicking sounds during feeding.
Our team offers professional assessments to confirm if your baby has a tongue tie and to determine the best course of action.
3. Why should I choose a private tongue tie clinic?
Choosing a private tongue tie clinic near you ensures faster access to expert care, avoiding long wait times. At OnCall 4 Tongue Ties, we provide appointments within 72hrs, comprehensive assessments, and, if clinically indicated, a complimentary tongue tie division as part of your visit.
4. What does 'complimentary tongue tie division if clinically indicated' mean?
This means that if, during your baby’s assessment, our expert determines that a tongue tie division (frenotomy) is necessary, the procedure will be included in the cost of your appointment. This transparent approach ensures there are no unexpected charges.
5. Are your practitioners qualified and insured?
Yes. Our practitioners are highly experienced and fully insured with Hiscox. We are also registered with the Association of Tongue Tie Practitioners, ensuring we follow the highest standards of care and safety. We are regulated by the CQC and NMC, so you can trust us to provide professional, high-quality care for your baby.
6. Do you offer home visits for tongue tie assessments?
Yes! We provide both in-clinic and home visit services for your convenience with no additional fee. Our mobile clinic ensures your baby receives expert care in the comfort of your home, covering areas within a 50-mile radius of Surrey.
7. How much does a tongue tie consultation cost?
Our fees are transparent and include the feeding and tongue tie assessment, a report of the assessment and, if required, the tongue tie division procedure. Out-of-hours appointments, including weekends and evenings, are available upon request for an additional fee of £30. A deposit is collected at booking, and the remaining balance can be paid on the day via card or bank transfer (we do not accept cash).
8. How do I book an appointment?
You can schedule an appointment during our standard hours (9am-5pm) by phone or email. For after-hours bookings, visit our website or email us at support@byfleetcareclinic.com. We are here to support you every step of the way.
9. How safe is the tongue tie division procedure?
Safety is our top priority. Our experienced practitioner follows strict guidelines and adhere to the highest safety standards, ensuring the procedure is performed with care and precision.
10. Why should I choose OnCall 4 Tongue Ties?
As a trusted private tongue tie clinic, we provide:
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Over 14 years of expertise in newborn and maternity care.
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Registration with the Association of Tongue Tie Practitioners, CQC, and NMC.
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Flexible options for in-clinic or home visits.
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Transparent pricing with no hidden fees.
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Fast, reliable service tailored to your family’s needs.
11. Does my baby need Vitamin K for the procedure?
Yes, Vitamin K is essential for blood clotting and safety during the tongue-tie division. If your baby has not received a Vitamin K dose at birth (IM) or a total of two oral doses before the appointment, we will not carry out the procedure. However, you will still be charged for the feeding assessment, tongue-tie evaluation, detailed report, and recommendations provided during the appointment
12. What if my baby has oral thrush or conjunctivitis?
If your baby has been diagnosed with oral thrush or a conjunctivitis (eye infection), we follow evidence-based best practices, which recommend delaying the procedure until the infection is resolved. This reduces the risk of complications and ensures your baby’s safety and comfort. Please consult your GP for appropriate treatment before booking or attending your appointment.
13. What if my baby is under specialist care (e.g., cardiac)?
If your baby is under the care of a specialist, such as a cardiac consultant, please inform them about the planned tongue-tie division and obtain their approval before booking. This ensures your baby’s safety and avoids any disappointment if the procedure cannot be carried out due to underlying health concerns.
14. When is the best time for a tongue-tie assessment, and what symptoms should I watch for?
The ideal time for a tongue-tie assessment is within the first 12 weeks of life, as early intervention improves infant feeding and recovery. Babies under 12 weeks are easier to manage due to softer oral tissues, and treatment at this stage is more effective (NICE, 2020).
Symptoms of Tongue Tie in Babies:
-Difficulty latching or staying latched during breastfeeding.
-Painful breastfeeding for the mother (e.g., cracked or sore nipples).
-Poor weight gain or slow weight gain.
-Frequent feeds without satisfaction.
-Clicking or smacking sounds while feeding.
-Excessive gas or colic-like symptoms.
-Milk dribbling from the baby's mouth during feeds.
-Baby struggling to maintain a seal on the bottle or breast.
-Baby appearing frustrated or fussy during feeds.
-A heart-shaped or notched tongue when sticking out.
-Difficulty lifting the tongue to the roof of the mouth.
15. What is your cancellation and rescheduling policy?
We understand that plans can change. However, we have the following policies in place:
If you cancel your appointment, a £50 admin fee will be charged regardless of the reason. The remaining balance will be refunded within 3-5 working days. You can reschedule your appointment once only, subject to our next availability. If you need to reschedule, please inform us as soon as possible to avoid further delays in your baby’s care.
16. Are there complimentary Follow-Up Calls?
We offer a free telemedicine session within four weeks of your treatment to check healing and answer questions.
How do I schedule it?
Call our support team to book a time and receive your access code.
How long is it valid?
The follow-up is available for up to four weeks after your appointment.
If you have additional questions, please feel free to contact us directly. Your baby’s safety and well-being are our top priority.

Why Families Choose Us
With over 14 years of newborn and maternity expertise, we provide experienced care you can trust. Fully insured and registered with the Association of Tongue Tie Practitioners, CQC, and NMC, we offer transparent pricing for both in-clinic and home visit services. Enjoy peace of mind with our complimentary tongue-tie division if clinically necessary, and flexible booking options available online, by phone, or email—including out-of-hours care. We understand how challenging feeding issues can be and are dedicated to helping your baby thrive. Call us today or visit our website to schedule your appointment with OnCall 4 Tongue Ties, your trusted local clinic for expert tongue-tie care.
How can I make a complaint if I’m unhappy with the service?
At OnCall 4 Tongue Ties, we strive to provide the highest standard of care and professionalism. If you are unhappy with our service, we encourage you to let us know so we can address your concerns promptly and effectively.
Here’s how you can make a complaint:
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Contact us directly.
Please email us at support@byfleetcareclinic.com with details of your concern. We aim to resolve all issues quickly and fairly. -
Escalate to the Association of Tongue Tie Practitioners (ATTP):
As a member of the Association of Tongue Tie Practitioners, we follow their guidelines for professional conduct. If you feel your complaint has not been resolved satisfactorily, you can contact the ATTP. For more details, visit their website at tongue-tie.org.uk. -
Raise your concern with the Care Quality Commission (CQC):
If your complaint involves issues of safety, professionalism, or compliance with healthcare standards, you can contact the CQC. While the CQC does not resolve individual complaints, they take your feedback into account to ensure providers meet regulatory standards. For more information, visit cqc.org.uk or call 03000 616161.
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Your input helps us continue providing exceptional care. Thank you!
We are committed to the highest standards of safety and care, ensuring every procedure is performed with precision, backed by years of expertise and full registration with the Association of Tongue Tie Practitioners, CQC, and NMC.
Highest Standards of Care and Safety:
When choosing a provider for your baby’s tongue-tie care, you want trusted expertise, a gentle approach, and clear, transparent pricing. At OnCall 4 Tongue Ties, we offer over 14 years of newborn & maternity experience, registration with the Association of Tongue Tie Practitioners, CQC, and NMC, and a commitment to your baby’s safety and comfort. Whether you prefer a home visit or an in-clinic appointment, our care includes a complimentary tongue-tie division if needed, all delivered with the highest standards of professionalism. With flexible booking options and expert support, you can trust us to make your baby’s feeding journey smoother.
Expert Healthcare Professionals:
At OnCall 4 Tongue Ties, we use sterile scissors designed specifically for tongue-tie procedures, following strict Aseptic Non-Touch Technique (ANTT) for maximum safety. Research supports scissors as a quick, effective method with minimal discomfort and faster recovery compared to other options. Evidence shows that anaesthetic is unnecessary for infants, as the procedure is brief, and using it may prolong distress without added benefit (NICE, 2020).
We avoid lasers due to the risk of thermal damage and longer healing times, as highlighted in studies comparing thermal and manual division techniques (Kummer, 2014). Our approach ensures precision, safety, and immediate feeding improvements for your baby.
Cutting-edge Techniques and Technology:
Beyond direct services, we offer comprehensive support, ensuring holistic wellness for all. Our dedicated practitioner goes the extra mile to provide personalised care, education, and ongoing guidance, empowering patients to achieve optimal health and confidence.
Comprehensive Support Beyond Direct Services




